Service
Your Guarantee for Reliable Operations
Service has always been a high priority for KVM, and our customers can contact us around the clock, 365 days a year. KVM has a solid team of experienced technicians who are always ready to perform maintenance and repairs. We offer regular service visits to maintain a reliable plant with maximum performance.
KVM understands the importance of minimizing downtime in the event of breakdown and therefore works quickly and efficiently to get your plant back up and running. The company goes the extra mile to ensure that your equipment operates optimally, and our technicians are experts in adjusting and fine-tuning equipment to perfection, ensuring optimal productivity and minimal energy waste.
KVM is involved until the plant is fully operational and ensures that the operator is well-prepared to run a smooth production.
Additionally, KVM always has an extensive inventory of spare and wear parts in stock, so customers can quickly get the necessary parts. The goal is to be a reliable partner and ensure that your plant remains in top condition for many years to come.
Lifetime service
Service is an important issue for KVM. A long-lasting relationship starts when KVM submits a project offer. KVM is also renowned around the world as a loyal and reliable partner, who is always at your disposal. No matter which type of equipment is supplied, KVM supports its customers throughout the entire service life.
After Sales Service
The KVM Team offers regular service visits to ensure and maintain high productivity and plant performance.
A KVM service management contract is available upon request.
Commissioning
Plants or single machines are installed and commissioned by KVM’s own team of highly qualified and trained engineers. Operators can take part in commissioning to familiarize themselves with the plant. After a final production test, the operators are trained to run the plant themselves.
Spare parts
With its highly efficient logistics network, KVM can deliver spare parts quickly to any location.
For each plant, KVM recommends a spare parts package with components suited to your plant or machine.
24 hours service line
KVM offers 24/7 online customer service. If there are any interruptions in system production, KVM is always on call for fast expertise to ensure the machinery is rapidly returned to operation.
Operator training
To ensure that operators are well-trained to guarantee efficient plant operation, KVM has its own operator training academy. Operators are trained in concrete technology, compacting theory, product quality, machine operation, maintenance, plant performance, troubleshooting and fault location. The training academy provides the operators with a theoretical background, as well as hands-on experience.
24/7/365 Hotline +45 87 702 702
- During KVM’s regular business hours, the reception will answer the call and transfer it to an automation engineer. (Opening hours: 7 AM - 4 PM on weekdays).
- Outside of KVM’s regular business hours, the call goes to a Hotline, which will transfer it to the on-call engineer.
Phone response within 30 minutes. - Online connectivity within 60 minutes.
Possibility to arrange service visits at short notice. - Various service agreement options including 24/7/365 Hotline.
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